1. Make personal contact with people as they enter
the room.
2. Substitute the word and
for the word but whenever possible. (Example:
You made a very good point, and it seems others disagree with you)
3. Lean into the group when the discussion gets
heated. Is’s a sign of respect and confidence.
4. Ask for suggestions from the group in answering
difficult questions.
5. Use posiive non-verbal skills when listening to
participants.
6. Walk around the room as much as possible when
participants are engaged in discussion.
7. Monitor the group carefully to gauge energy
levels. Call for breaks when you sense lagging attention.
8. Use participants’ names as often as possible.
9. Make it clear through examples and language
that you respect the intelligence of group members.
10. Establish from the start what kinds of
discussion and issues are unrelated or inappropriate for the session.
Adapted
from:
Chamey, C
and Conway,K (1998)
The
Trainer’s Tool Kit, AMA, New York
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